Welcome to Discord's staff-only Merch Store. 

Here you will find all the answers to everything..............

 

Orbs? What's an Orb?

Orbs are the magical, mystical currency we use round these parts. 

I don't have any orbs on my account. What do i do? Will there be additional communications sent to me?

You will receive an e-mail from The Blurple Market on your first day of work or Discord work anniversary notifying you that you have credit available.

Will I be able to purchase items in the employee merch store with my own money?

No, at the moment there will be no cash/credit purchases accepted in the employee merch store. All purchases must be made using your allotted amount of orbs.

Could someone opt for a cash bonus instead of receiving a merch store credit or donating?

Recognizing our employees on their first day of work or as they progress with Discord is an opportunity for us to celebrate their contributions to our company and culture. While we understand that some employees would prefer cash, we believe the exclusive new hire swag and anniversary awards are a fun and unique way to bring employees together to celebrate our mission.

Can someone opt into a donation instead of claiming merch store credit?

Yes! You will have the option to donate equal or partial value of the store credit to an active Deed campaign. Discord’s Purpose Platform, Deed, is a giving tool that allows employees to donate, volunteer, fundraise and collaborate for the greater good. Deed will be our one stop shop to post ways you can give back individually as a team, department or broader community.

Can I exchange merch for a different size if what I ordered doesn’t fit?

Size exchanges are allowed provided the exchange request is made within thirty (30) days from receiving your order shipment. Size change requests are subject to availability. In order to start an exchange, please reach out to DOTEXE's support team and they will issue you a return ship label.

Get In Touch

For exchanges and shipping inquiries, please contact our merch store partners, DOTEXE, using **this contact form**

For more information on our New Hire swag or Anniversary programs, please reach out to our Employee Experience or Brand Merchandise teams for assistance!

Submit a Zendesk Ticket to the Employee Experience Team

To reach our Brand Team, please submit your inquiry in the Marketing & Partnerships server here.